Support - VicoSafe.com

You can share your camera through the Vicohome app by selecting the device, going to Settings > Device Sharing, and entering the email of the person you want to share with.

The QR code is usually located on the back or bottom of the camera. If it's missing, check the user manual or contact our support team.

Ensure you're connected to a 2.4GHz Wi-Fi network, the Wi-Fi password is correct, and your camera is within range of the router.

The admin QR code is in the user manual or within the Vicohome app under Settings > Device Information.

This indicates an incorrect Wi-Fi password was entered. Double-check and re-enter the correct password.

Check your internet connection, restart your router and camera, and ensure your network allows outbound connections.

Ensure your Wi-Fi network is visible and broadcasting its SSID. Move the camera closer to the router if needed.

Verify your Wi-Fi password and network settings, then try reconnecting the camera.

Restart your router and camera, and ensure DHCP is enabled on your router.

Yes, you can share access with multiple users through the app's device sharing feature.

In the app, go to Settings > Device Sharing, select the user, and tap Remove Access.

Shared users can view live streams and receive alerts but cannot change settings unless granted admin rights.

Vicohome cameras operate on 2.4GHz Wi-Fi for broader compatibility and better range.

Check your Wi-Fi network name; 2.4GHz networks may include "2G" or "2.4G". You can also verify in your router settings.

• Yes, access the camera via the Vicohome web portal or use the app on your tablet.

Check the power supply, ensure the Wi-Fi network is functioning, and restart your router and camera.

Ensure your internet connection is stable, the camera is online, and the app is up to date.

Move the router closer, reduce interference, or use a Wi-Fi extender to strengthen the signal.

Reset the camera and set it up again through the app, connecting to the new Wi-Fi network.

In live view, tap the Microphone icon, hold it while speaking, and release to listen.

Open the Vicohome app, select your camera, and tap the live view thumbnail.

Go to Settings > Date & Time in the app, enable automatic synchronization, and select your time zone.

In live view, swipe on the screen or use the on-screen controls to move the camera.

Tap the Quality icon in live view and choose between SD and HD.

Clean the lens, ensure adequate lighting, and check the resolution settings in the app.

Go to Settings > Image Rotation in the app and enable or disable the flip image option.

Increase your device volume, ensure the camera microphone is enabled, and check for obstructions.

Adjust the motion detection sensitivity and ensure the camera's view isn't obstructed.

False triggers may occur due to lighting changes or shadows; adjust sensitivity or set activity zones.

Check notification settings in the app and your device, and ensure the camera is connected.

In the app, go to Settings > Sleep Mode to schedule when the camera stops recording.

Enable motion detection in settings and check that the camera view covers the desired area.

In the app, navigate to the video list, select the videos, and choose the delete option.

Continuous recording depends on the model and storage options; check if your camera supports this feature.

Go to Settings > Motion Detection in the app and toggle it on.

Cloud videos may be deleted after a certain period based on your subscription plan.

Check the charging cable and adapter, and ensure the power source is functioning.

Frequent motion events or poor Wi-Fi can drain the battery; adjust settings to conserve power.

Yes, compatible Vicohome cameras can be connected to a solar panel for continuous charging.

Use the provided charging cable and plug it into a power source until the camera is fully charged.

Charging times vary by model but typically take a few hours.

Insert the card into the camera and use the app's formatting option under Storage Settings.

Enable local storage in the app settings to save recordings directly to the Micro SD card.

Access the recordings through the app's playback feature or by inserting the card into a computer.

Enable the "Remember Me" option on the login screen of the Vicohome app.

Use the "Forgot Password" link on the login page and follow the instructions sent to your email.

Ensure you're using the correct email and that your account has been verified.

MagicPix enhances low-light images without infrared light, providing clearer night-time footage.

Go to Settings > Night Vision in the app and toggle it on.

In the app settings, adjust the sensitivity slider under the night vision options.

Use the live view screen in the app and tap the flashlight or alarm icon.

Yes, adjust the volume in the app under Settings > Device Volume.

Enable the Vicohome Skill in the Alexa app and link your account.

Ensure your camera model supports Google Assistant and that it's properly linked.

It allows your camera to stream video to other devices like smart displays via Alexa or Google Assistant.

This indicates the camera is connecting to the network; if it persists, check your internet connection.

No, the 4G Battery Camera operates solely on a cellular network via a SIM card.

Enter the APN settings provided by your carrier in the camera's network settings through the app.

Check the SIM card status, signal strength, and ensure your data plan is active.

Charge the battery fully and try again; if it still doesn't turn on, contact support.

The serial number is on the camera's label or within the app under Device Information.

Many models are weather-resistant; check your camera's specifications for details.